6/23/2020
All Other

Remote Technical Support

  • Location
    Remote
  • Type
    Freelancer / contractor
  • Salary
  • Budget
No items found.
About the role

We are looking for a talented and hardworking Technical Support agent to join our Remote Support team. As a Technical Support Agent, you’ll join a high-energy working environment and will enable our growth by providing excellent support to Elementor's users.

Responsibilities:

  • Answer support tickets – You will be responsible for replying to support tickets via email or chat
  • Provide superb customer support – Provide clear customer service via different channels, solving technical problems that have to do with WordPress, website design and maintenance
  • Solve customer problems – Answer a variety of product-related questions through our support desk, in a professional, empathetic, and courteous way.
  • Find out about bugs – Finding and reporting bugs or other issues when they are reported by any of our users
  • Answer pre-sale questions – You will help answer any questions potential customers might have. You will also assist in making the right decision concerning buying Elementor

Requirements:

  • Superb level of English
  • At least 2 years of experience in a technical support role
  • Substantial experience with WordPress, and knowledge using plugins
  • Knowledge of CSS & HTML
  • Knowledge installing WordPress on Linux servers (FileZilla/DirectAdmin/cPanel)
  • Exceptional courtesy and overall a “people’s person”
  • jQuery, PHP, and other coding knowledge
  • Experience with Firebug, Chrome Debugging Console, Opera Dragonfly or a similar tool for web development - Advantage
  • Experience with Elementor - Advantage
  • CV in English only!


Please indicate that you are applying from Make it in Ukraine.

About the company

Elementor is the leading website builder for professionals on WordPress, powering 5M+ active sites. Elementor is the ultimate WordPress page builder that lets you create beautiful WordPress websites in the easiest and quickest way possible.

Never miss a job
Subscribe to our Telegram Channel to get international jobs and leads daily
Subscribe
We just launched Ukraine's IT Salary overview, click here to see IT specialists' annual salaries, requires skills, role responsibilities and more to inform your hire!