Remote Technical Support

We are looking for a talented and hardworking Technical Support agent to join our Remote Support team. As a Technical Support Agent, you’ll join a high-energy working environment and will enable our growth by providing excellent support to Elementor's users.

Responsibilities:

• Answer support tickets – You will be responsible for replying to support tickets via email or chat
• Provide superb customer support – Provide clear customer service via different channels, solving technical problems that have to do with WordPress, website design and maintenance
• Solve customer problems – Answer a variety of product-related questions through our support desk, in a professional, empathetic, and courteous way.
• Find out about bugs – Finding and reporting bugs or other issues when they are reported by any of our users
• Answer pre-sale questions – You will help answer any questions potential customers might have. You will also assist in making the right decision concerning buying Elementor

Requirements:

• Superb level of English
• At least 2 years of experience in a technical support role
• Substantial experience with WordPress, and knowledge using plugins
• Knowledge of CSS & HTML
• Knowledge installing WordPress on Linux servers (FileZilla/DirectAdmin/cPanel)
• Exceptional courtesy and overall a “people’s person”
• jQuery, PHP, and other coding knowledge
• Experience with Firebug, Chrome Debugging Console, Opera Dragonfly or a similar tool for web development - Advantage
• Experience with Elementor - Advantage
• CV in English only!

‍

Please indicate that you are applying from Make it in Ukraine.

Elementor is the leading website builder for professionals on WordPress, powering 5M+ active sites. Elementor is the ultimate WordPress page builder that lets you create beautiful WordPress websites in the easiest and quickest way possible.