Applicants in UTC-7 and UTC-5 timezones (e.g. Mexico, Chile, Brazil) and GMT+2 and GMT+3 (e.g. Poland, Romania, Ukraine, Serbia) timezones are preferred.
What we’re looking for
We’re looking for a savvy support specialist. With your teammates, you’ll be the helping hand that users can count on.
When you join our customer success team, we’ll help you learn all the nooks and crannies of one of our products so that you can confidently help our users grow with us. Having a curiosity for how social media works is something we really value, but above all - you should love helping people.
If you love helping customers succeed, and think that customer success is all about conversations, understanding needs, and being proactive, we’re probably a great fit.
ElevenYellow has some pretty neat perks
We’re a fantastic, close-knit team that doesn’t abide by a rigid rulebook. Here’s what you can expect when you join us:
Other notable perks
While having customer support experience is a HUGE bonus for this role, we’re completely prepared to show you the ropes. Prior customer support experience isn’t necessary for us, you just need to be prepared to learn and ask questions to make yourself comfortable (don’t be shy). Before we forget We’re an equal opportunity employer and we encourage everyone to apply. We respect genders, ethnicities, boundaries, friendships, and the human aspect of work
What you’ll be doing
Offering an awesome support experience is a team effort and something we’re constantly trying to improve.
You’ll be helping us hit our goals by:
We do have some expectations
You’re probably the perfect candidate if you tick all (or most) of these boxes:
Now, here’s what you need to do:
If you think we’re a match made in heaven… send us your resumé via email! Please let us know in your email:
Feel free to keep your application light and conversational. We like that.
Who we are
We’re a startup studio that’s got dozens of consumer-facing products across the globe. Much like this position, we’re a fully remote team with an awesome, laid-back spirit.