Gorgias helps e-commerce companies deliver excellent customer service at scale. Our product creates a unified profile of customers by combining emails, live-chat, and social-media messages with e-commerce data such as purchase and delivery info. Combining all this data in a single application makes customer service more efficient and just better. Another fortunate side-effect is that some requests are completely automated using ML. 💬 + 📦 = ❤️ We've been around since 2015, and we're currently serving over 2700+ e-commerce businesses, including Steve Madden, Timbuk2, and Fjällräven. Is working with a real-world application that touches the lives of millions, your thing? Then yeah, Gorgias is for you. 👩💻 What are some of the things we work on? The backend code is mostly written in Python3 and runs using Flask (REST API) and Celery for all background work. The state is stored in PostgreSQL and RabbitMQ for async tasks with Redis for ephemeral storage, and finally, everything runs on top of Kubernetes. Given the above, we usually work on one of these levels by improving the existing API, improve performance, or we create a new feature which more often than not has a component on both backends, and maybe a migration in the database or a maintenance command. 🧙 Who are we at work? We have a strong preference for people who worked with high-traffic web applications for the past 3+ years. We're essentially running a distributed system that has lots of moving parts and having a decent amount of experience with this type of system helps a lot! Additionally, our apps have over 10k daily active users with sessions longer than 6h+/day and serve tens of millions of end consumers per year, so we put great importance on quality, testing, and code-review of all our code. Our apps have big codebases, and we have to feel comfortable about navigating and progressively improving them. Sometimes, however, we gotta and figure out why the 10Tb+ DB is slow or why some k8s pod is not running correctly, figure out how to successfully retry a failing API request, etc... The end goal is to hide a lot of complexity from the user and make their life easier. If this is the type of environment you're looking for, then you should consider applying.About You & Nice to Have
Company Benefits & Perks
Useful Things to Know About Gorgias
Let's be honest... Customer support is not a popular industry these days. It's a hard, repetitive job. Imagine replying to the same, "where is my order?" question 400 times a day - humans shouldn't do that. Machines should.
That's why we come to work at Gorgias. We are working hard to automate the repetitive requests so that people who are doing support can focus on tough and interesting cases instead.
At Gorgias, we're helping over 2000+ e-commerce businessesworldwide that collectively serve millions of consumers. For the customer support agents, Gorgias is not a "nice to have" - it's the primary tool for the job, and even if the end customer never knows about us (as it should be), we're an integral part of their experience.
For us, this means two things: we're working on a high-impact product, and we have a responsibility to deliver a reliable and high-quality application.
You should join us if you want to ship stuff fast without scarifying quality. We're put great importance on testing our code, cleaning it, treating errors first, and features later.
We also value growth and ownership. People make mistakes. We learn from them to avoid them in the future. We cannot achieve excellence if there are no bumps in the road.
If you work with us, you will be treated with respect and trust, independent of your gender, ethnicity, or background, and we except results and integrity in return.
Engineering Team Culture: Getting Stuff Done, Ownership, Team Work, Excellence, and Agility. You should join us if you want to ship stuff fast without scarifying quality. We're put great importance on testing our code, cleaning it, treating errors first, and features later. We also value growth and ownership. People make mistakes. We learn from them to avoid them in the future. We cannot achieve excellence if there are no bumps in the road.