💡 The Opportunity
Are you passionate about providing awesome experiences for customers?
If that’s the case, this is a fantastic opportunity for you to join a fast-growing company in an exciting space (social media) and be a part of Sendible’s Customer Success Team!
We're looking for a friendly Customer Success Specialist to join us full-time, based in Europe!
As Customer Success Specialist, you will be responsible for the adoption, retention and growth of our SMB customers.
Your focus will be to build relationships with our customers through onboarding, training, and coaching that will provide the best possible experience for them, and help us achieve our customer retention goals.
We are committed to building an inclusive, supportive place for you to do the best and most rewarding work of your career.
🤝 About You
We strongly encourage candidates of all different backgrounds and identities to apply.
Each new hire is an opportunity for us to bring in a different perspective, and we are always eager to further diversify our company.
✅ Things You’ll Be Doing
💻 Why work with us
We have a low staff turnover rate — a large portion of the team has been at Sendible for 5+ years. But, your voice matters to us.
We like hearing fresh perspectives and appreciate new viewpoints, so you should feel comfortable speaking up and not be afraid to drive change and challenge the status quo. If something sucks and can be done better, we want to hear!
🌐 How we work
Sendible is a UK corporation and our head office is based in London but we are building a distributed team, and you can work from anywhere in the world for this role.
Of course, if you're based in London, you are welcome to work from our HQ which is fully equipped with free fruit and snacks, excellent coffee, standing desks, video games and pool, but we also allow team members to work from wherever they are most productive
⚡ How to get our attention when you apply
Introduce yourself to us as a colleague. Show us what your future could look like here! We value authenticity, so be yourself, be creative, and take your time with the application.
Tell us why you want this particular job. Tell us about:
Then, tell us which 3 companies you think are doing Customer Success really well.
So, if you want to join Heather and Coral in helping to provide the best experiences for our customers, please submit your application!
Please indicate that you are applying from Make it in Ukraine.
We are a 40+ person team building tools that help thousands of businesses streamline their social media management.
Recently listed as one of the "Top 50 Best Products for Marketers in 2020" and classified as a Leader in our category on G2, at Sendible, it’s our mission to help agencies work closely with their clients to breathe life into their brands using the power of social media. 🚀