Web Development

Digital Solutions | Business System Analyst with Netcracker

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    Full-time candidate
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About the role

Your role:
As an active member of the TELUS International, you will be in the heart of a major TELUS
transformation program supporting it as a Business System Analyst.
TELUS International is looking for a qualified professional to fill a Business Analyst position in
our Digital Solutions team.

This person will be responsible for:

● Collaborate with team members for problem solving, bug fixes, new feature
implementations, work planning and code demonstrations.
● Collaborate with other teams to coordinate changes to shared interfaces.
● Collaborate with team and leaders to develop optimal technical solutions that balance the
capabilities of third-party vendors, business requirements, and the team’s internal goals
for technical excellence.
● Adhere to team standards for writing and documenting code.
● Learn and follow SAFE and Agile principles and processes.

Required Skills:

5+ years of experience in:
Netcracker experience
Telecommunications experience
Business Analysis or Software Solution Architect
Leading Software Development Teams
Front End Software Programming
Software Solution Design
ReactJS Lifecycle comprehension
SQL Database query building
Cloud based application management (GCP)

Desirable Skills in:

Minimum 5 years of experience developing consulting solutions e.g. IT roadmaps,
analysis, design and migration.
Previous industry experience in Telecommunication companies.
Cloud based application management (GCP)


A team member who takes ownership of every client interaction and is accountable for effective outcomes beyond that interaction.
A professional that demonstrates empathy by listening to understand a client's unique emotions and situations, in order to communicate in a clear, honest and genuine way.
A team member who collaborates to get things done by leveraging their own and reach
other's unique talents.
A team member who eagerly adapts to meet the changing needs of our clients.
A team member who proactively seeks to make things better.

About the company
About us: TELUS International Bulgaria is the leader in the BPO sector with a team of over 3800 people in Sofia and Plovdiv. We have almost 55,000 team members across 20 countries. TELUS International Bulgaria offers contact center solutions, ITO and creative customer service support for global customers in over 50 languages.
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