4/9/2021
Tech Support

Junior Remote Tech Support Specialist

  • Location
    Remote
  • Type
    Full-time candidate
  • Salary
  • Budget
Support
About the role

Industry leader in mobile and online banking technology seeks Technical Support Specialist with a great attitude. This person manages short-term upgrade projects for clients’ mobile and online banking solutions. In this position, you will work directly with our clients, complete technical tasks, and work with a technical team remotely. This is an entry-level position, and you will work with a small team in charge of upgrade projects, designed to get new features to clients quickly and efficiently. In this position, you will work under a team manager in coordination with other departments at our company, and you will work directly with our clients, rather than with end-users.

RESPONSIBILITIES INCLUDE

  • Understanding our banking software and apps in-depth
  • Tracking project statuses, meeting deadlines, and launching new products
  • Training banks and credit unions on mobile and online technology while communicating technical concepts at an appropriate level
  • Configuring mobile banking apps and performing some technical configurations
  • Coordinating integrations with third party financial services
  • Coordinating with software technicians, technical support, and developers as needed
  • Examining technical logs to troubleshoot and resolve issues encountered during implementation
  • Performing basic QA tests after implementing changes
  • Work or volunteer experience handling technical processes and/or the ability to explain such processes to less-technical people

Main Requirements

  • Excellent written and spoken English
  • Ability to establish good working relationship with customers
  • Solid troubleshooting ability
  • Ability to learn technical skills quickly
  • In-depth learning and understanding of our mobile and online banking products
  • Coordination with developers to investigate and diagnose issues
  • Documenting the constantly changing requests we receive for new feature development
  • Ability to manage a dynamic work load with many concurrent tasks
  • Managing, monitoring, and improving the quality of the tech support process

Nice To Haves 🍰

  • Experience in technical support
  • Experience with various mobile phone platforms, especially iOS and Android
  • Project management experience
  • Working directly with US-based customer
  • Knowledge of US banking system

WHY IT IS GREAT TO WORK HERE 😍

- Work from anywhere in the world! 

- Competitive salary.

- Compensation vacation (15 day off in a year).

- Global corporate events for all employees.

- Internet compensation (50$ per month).

WE’RE LOOKING FOR A SMART AND CREATIVE GO-GETTER WITH A GOOD TECHNICAL UNDERSTANDING WHO LOVES TO WORK INDEPENDENTLY WHILE STILL ENJOYING A SUPPORTIVE AND COLLABORATIVE ENVIRONMENT.

About the company

Access Softek is the only company to offer an integrated solution for the Four Pillars of digital banking: online banking, mobile banking, mobile and online lending, and mobile and online account opening. The company's history of innovative digital banking firsts includes the first app-based mobile banking; first web-based PFM; the first triple play of app, WAP, and SMS banking; and continues with its industry-leading use of A.I. and machine learning. Since 1986 they have continued to unveil cutting-edge industry firsts to over 400 bank and credit union customers from their Berkeley, California headquarters. Access Softek is mobile-first and A.I. everywhere.

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