Business Analyst

Job Summary

We are looking for a talented Technical Writer to help create and build a modern documentation and user assistance infrastructure. You will be a part of the product management team, working closely with engineering, product marketing, and customer enablement to create resources that document what the product does. As a Manager Technical Writer, you will be responsible for building and forming the technical writing team and managing them daily.


Responsibilities

Building and forming the technical writing team and managing them on a day-to-day basis,
Assist the technical writing team with the annual performance reviews and merit increases,
Identify customers’ needs and gaps in our content and recommend new topics,
Ensure all-around consistency (style, fonts, images and tone)
Work with developers, technology leaders, and other subject matter experts to gather and document product / service information
Proactively suggesting and developing materials to align with overall product objectives
Work with Support and CSM on customer feedback and solutions to improve product and service documentation / content for a better customer experience
Edit text for technical clarity, accuracy, grammar, consistent terminology, and style
Design documentation templates and standards
Ensure uniformity and consistency of the narration style in the created content according to the corporate templates and standards
Keep task backlog up-to-date

Requirements

2-3 years English language documentation authoring
Excellent written and spoken English, as well as proficient communication skills
Expert in creating clear, concise language and sentence structure
Template design experience
Experience in Confluence, Microsoft Office, and SharePoint
Strong analytical and problem-solving skills
Ability to research and collate background information from a variety of internal and external sources
Attention to detail
Good time-management skills
Ability to work on several projects in parallel
Writing samples preferred
Knowledge of Markdown and HTML will be a plus
Experience with issue tracking systems will be a plus (JIRA, Azure DevOps, Trello, etc.)
Experience with image and video editors
Experience in cross-team collaboration

Education/Certifications

Higher education / Degree or relevant technical certifications (preferred)

We are Allvue Systems, the leading provider of software solutions for the Private Capital and Credit markets. Whether a client wants an end-to-end technology suite, or independently focused modules, Allvue helps eliminate the boundaries between systems, information, and people. We’re looking for ambitious, smart, and creative individuals to join our team and help our clients achieve their goals.   Working at Allvue Systems means working with pioneers in the fintech industry. Our efforts are powered by innovative thinking and a desire to build adaptable financial software solutions that help our clients achieve even more. With our common goals of growth and innovation, whether you’re collaborating on a cutting-edge project or connecting over shared interests at an office happy hour, the passion is contagious. We want all of our team members to be open, accessible, curious and always learning. As a team, we take initiative, own outcomes, and have passion for what we do. With these pillars at the center of what we do, we strive for continuous improvement, excellent partnership and exceptional results. Come be a part of the team that’s revolutionizing the alternative investment industry. Define your own future with Allvue Systems!