Software Engineer – Customer Success

As a Software Engineer on our Customer Success team, you will be working to make our service as easy as possible for our users. You’ll be improving the product where there are pain-points and helping to ensure we can resolve customer issues as painlessly and efficiently as possible. You will need to be a generalist who is happy to work across our existing technology stack and also be willing to suggest new tools and systems where you think they are needed. In this role, you will need to work alongside our Customer Success Advocates and a range of specialist engineers to solve problems so clearly written communication should be something you value.

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Tech at ev.energy

Our platform is mostly Django backed by a Postgres database. We use some common Python & Django libraries such as Pandas and (the awesome) Django Rest Framework which we also sponsor.

All our native apps are built using React Native using common React Native libraries such as Redux and Sagas for state management. All of our infrastructure is hosted in AWS and deployments are managed with Ansible and CloudFormation. Our CI / CD pipeline is built on Github and we use Bitrise for app building and shipping.

Our goals for the next year are:

• Grow our user base 10x (with 60,000 new users by July 2021, and over 100,000 by December 2021)
• Launch in five new markets worldwide, including non-English speaking markets and non-EU timezones
• Make our app work for users across different geographies, with various vehicles, charger manufacturers, and energy suppliers
• Deliver new charging services (like charging with your home-generated solar power, or charging on public charging networks)
• Improve our data and analytics offering for our Utility partners so they can better understand how smart charging stabilises their grids and reduces their costs

An awesome applicant will have

• worked across a technology stack with some of Python (Django), PSQL, JS (React), ReactNative / iOS / Android for multiple years
• Excellent problem-solving skills, thinking both about to solve the immediate issue and also how to prevent similar issues in future.
• Experience building internal tooling to help others solve issues.
• Strong written communication skills, as a remote team written skills are highly valued.
• Can communicate effectively to people with a range of job roles and backgrounds.
• A keen interest in our product and industry

We will support you with:

• Flexible working primarily remotely, investing in your home working setup or an office in a location convenient for you
• Funded access to conferences, training and meetups (like Fully Charged Live)
• A top of the range MacBook Pro and all the software you need to work effectively
• Participation in various employee perks and benefits schemes like cycle to work and discounted cinema tickets.
• Team Week once a quarter where the whole team meets to collaborate, socialise and build connections in person!

If you don’t have all of the job requirements, please apply anyway! We would love to hear from all kinds of people and may be able to tailor the role around your abilities and experience. We value applicants from non-traditional backgrounds, startup or tech experience is not a prerequisite.

The important details

• Starting: Immediately
• Location: Remote, core hours 10:00 am – 4:00 pm London time
• Term: Permanent
• Salary: Starting at £45k + annual cost of living adjustment
• Annual Leave: 25 Days plus one day per year of tenure (max 30 days) + national holidays

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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ev.energy

ev.energy enables consumers to charge their EVs in the most cost-effective and least carbon-intense way possible, whilst saving them money! We partner with energy companies such as Igloo Energy, Rolec Services and ESB to deliver tariffs and products which integrate smartly with electric vehicles and their chargers.

We’re a small and agile team, but we already serve electricity companies and their customers across the world with pilots ongoing in Europe and North America.

Since we were incorporated two years ago, we’ve grown from 0 to 12500+ users, raised a funding round, collaborated with 15+ energy companies and saved over 25 tonnes of CO2. We were part of Microsoft’s first AI for Good cohort, won the EDF Pulse Innovation Challenge and were named “Best Energy Startup in the World” by Free Electrons 2019.

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