As a Customer Success Manager, you will grow our business by managing customer accounts and helping them achieve their goals. Our belief is simple: making customers better, makes better customers. Your role as a CSM makes that a reality. You’re responsible for creating an exceptional customer experience:
The top candidate will be able to convey how exciting and innovative our software is, in-person and at a distance. You will turn our current customer base into MURAL fanatics by showing how easy and fun it is to collaborate in MURAL. We are obsessed with creating a world-class customer experience and looking for candidates who share our fiercely customer-centric mindset.
The ideal candidate will have:
In addition to being part of our quest to help people empower their imagination, we offer:
We bring people to our team that care about our mission to inspire and connect creative people globally, and who feel aligned with our values:
MURAL is committed to creating diverse and inclusive workspaces where people can make a positive impact on the world and share their vision of how they achieve it. We are dedicated to working alongside multiple communities to help build this dream and bring it to life.
Please indicate in your cover letter that you are applying from Make it in Ukraine.
MURAL is a digital workspace for visual collaboration. Our platform and services enable innovative teams to think and collaborate visually to solve important problems. People benefit from MURAL’s speed and ease of use in creating diagrams, which are popular in design thinking and agile methodologies, as well as tools to facilitate more impactful meetings and workshops.
Global enterprises including IBM, USAA, E-Trade, Intuit, SAP, Atlassian, Autodesk and GitHub have embraced visual collaboration to align their teams, plan in real-time, speed up decision making, reduce travel costs and accelerate a culture of innovation. MURAL’s certified enterprise-class cloud-based infrastructure connects 50 percent of Fortune 100 global enterprises, drawing the support of leading investors from Radian Capital, Gradient Ventures, Endeavor Catalyst and others.
MURAL is headquartered in San Francisco and employees over 200 people working across six time zones around the world like Buenos Aires, Atlanta, and across Europe. We recently raised $118m in a series B round of financing, so we are ready to take MURAL to the next level.