We are looking for a passionate, proactive, and results-driven Merchant Success Manager to join our Developer Relations and Merchant Strategy team. As the first customer success hire, you will be the expert in crafting repeatable process across various support channels ensuring merchant and partner success. You will be the face of our product support working with a portfolio of high growth merchants, understanding their goals, and providing strategy.
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Nacelle is a headless progressive web app (PWA) solution built for online retailers who are dissatisfied with slow page load speeds and low mobile conversion rates. With Nacelle, retailers deliver lightning-fast customer experiences through PWA storefronts optimized across all devices, are SEO friendly and pair seamlessly with eCommerce platforms like Shopify. We partner with top retailers including Something Navy, Boll & Branch and Barefoot Dreams.
We are an early stage, venture-backed, fully remote company. Our institutional investors include Index Ventures and Accomplice Ventures. We also have raised from notable angels including leaders from Shopify Plus, Attentive, and Klaviyo