Casual Tech Support Assistant

Switch Themes builds themes exclusively for Shopify’s theme store.
We’re looking for a Casual Support Assistant who can improve the quality of our support across all our themes.

This is a casual role with an estimated 5-10 hours a week.

This is a remote position - but the candidate will be required to work hours that overlap the timezone of Melbourne, Australia.

Your Role:

You will be responsible for helping merchants that use our themes get the most out of them. This includes:

• Providing ongoing support to merchants by answering customer emails
• Documenting questions, feature requests and bugs
• Having expert knowledge on the themes we offer so you can recommend the best solutions to our merchants
• Helping maintain and grow our Help Scout support centre with articles and tutorials
• Assisting merchants with HTML/CSS customisations when necessary

Your experience and skills:

• Expert knowledge in the Shopify platform, especially setting up stores with the theme editor
• Excellent written and verbal communication skills with a caring, polite and positive tone of voice
• Basic knowledge of HTML, CSS, Javascript (knowledge of other programming languages a plus)
• Language requirements: high level of English fluency (written and spoken)

Bonus:

• Strong web development skills (HTML, CSS and Javascript)
• Experience in developing Shopify Themes
• Extensive knowledge of Webpack and Javascript

Benefits

• Work with a leading Shopify theme development company
• Work from anywhere
• Small team of 3-4 people
• Great exposure to Shopify theme development and the theme store

While  submitting, please indicate that you are  applying from Make it in Ukraine.

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