7/12/2021
All Other

Tech Support Specialist

  • Location
    Kyiv, Partly Remote
  • Type
    Full-time candidate
  • Salary
    $1000-2000
  • Budget
Support
About the role

Responsibilities:

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Respond to queries either in person or over the phone.
• Respond to email and text messages for users seeking help.
• Install, modify, diagnose and repair (if possible) computer hardware and software.
• Track requests and issues in enterprise ticketing system and asset database redirecting problems to correct resources.
• Properly escalating unresolved queries to the next level of support.

Requirements:

• Experience in IT user support area for 2+ years.
• Knowledge of help desk software, ticketing and issue tracking systems, and remote control software.
• Good knowledge of setting up, configuring and using both Windows and Mac platforms.
• Good knowledge of standard office applications (Antivirus products, MS Office, Adobe products, e-mail clients, etc.).
• Russian and English language skills (intermediate or higher).
• Advanced troubleshooting and multitasking skills.
• Strong client-facing and communication skills.
• Customer service orientation.

What we offer:

• We are flexible in terms of working hours.
• Best team you will ever find

About the company

We are a leading emerging technologies company. With us, you can build the solutions of the future, with the most significant technologies of the millennium, in a modern and flexible workplace. We work a bit faster, and a bit smarter, so we can make the world a bit better.

Never miss a job
Subscribe to our Telegram Channel to get international jobs and leads daily
Subscribe

What else would you like to know?

Rated 4,6
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Do you have enough information to go ahead?
Powered by Verifalia email verification