We are hiring 3 Customer Support Representatives to provide our customers with the best possible experience, even when things go wrong. We’re focused on building a support organization that ensures our customers feel well taken care of- with quick resolution times and thoughtful responses.
Your main responsibility will be to provide incredible customer service via the Zendesk system. You’ll sometimes have to get onto some customer calls to understand or help them solve their issue. You’ll have a lot of freedom to make the day-to-day job of the team more efficient, by customizing the toolchain, building new tools, and learning to scale operations. Working on a small team means you’ll be able to invest in learning what interests you most. Whether that be product operations or technical infrastructure. One of our former representatives even joined the product engineering team after having coded a few very useful support tools.
Our products are not very technical, so deep technical knowledge is not required, but you should have good knowledge of basic troubleshooting techniques to solve frequent issues that are due with how the internet works and browsers are used.
You’ll be thoroughly trained, and will be expected to learn quickly and ask questions proactively. You must be comfortable writing dozens of emails per day. You won’t be alone, surrounded by the Customer Support team and the Product and Engineering team to help you understand and solve the thorniest and weirdest problems.
How to apply:
We want to get a sense of who you are and how you think. To that end, please use your cover letter that covers the following points:
We value great writers, so please take your time to make it great. Stock cover letters won’t do. We’ll let you know that we’ve received your application and what the next steps are. We can’t wait to hear from you!
We strongly encourage candidates of all different backgrounds and identities to apply. Each new hire is an opportunity for us to bring in a different perspective.We are always eager to further diversify our company. We are committed to building an inclusive, supportive place for you to do the best and most rewarding work of your career.
Please indicate in your cover letter that you are applying from Make it in Ukraine
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